FAQ

I have a question, how do I contact someone for help?

Emailinfo@tenicor.com and let us know how we can help.

 

What is your return Policy?

If you bought directly from us and you are not satisfied with the product's performance, we'll take it back and give you a refund, forever. (Email at  info@tenicor.com.) We even pay shipping.

If you purchased it from one of our distributors, please contact them first.

FF*Permanent customization or modification of the product voids our return policy.

 

What is the warranty?

100% satisfaction guaranteed. (email at info@tenicor.com) Free return shipping.

*Permanent customization or modification of the product voids our warranty policy.

 

Do you offer a Military/Law Enforcement discount?

Yes, for active duty and retired Military & Law Enforcement.  Please email (info@tenicor.com) us a copy of your official government ID (or some other authorized verification), and we will send you a coupon code.

 

The item I want is out of stock; can I get on a wait list?

We don’t have a wait list.  If the item is out of stock, please sign up to be automatically notified when it is in stock again.

 

Do you do custom items?

Our design and development process is resource intensive. Thus, we don’t do one off and small runs of custom items.  However, if you have a large order we’d be happy to discuss options.

 

Will you be adding new guns?

Yes, we are currently in the process of designing tooling to add new types of guns.  Please sign up for our email list, Instagram page (@tenicorusa), or Facebook page for news and announcements.

 

 

 

Email info@tenicor.com and let us know how we can help.

We believe in our products 100%. If you buy directly from us and you are not satisfied with the product’s performance, we will take it back and give you a refund, forever. We even pay shipping. (If you buy our product from someone else, please contact them.)

To request a return or exchange, emailinfo@tenicor.com

Due to abuse of our policy here are examples that don't meet the spirit...

…you wear your holster out.  Holsters are a wear item and shouldn’t last forever.  We don’t accept returns for normal wear and tear.

…you modify or customize your holster. We guaranteed our work not yours.  No returns.

…you want an upgrade.  We are constantly trying to improve our products. If we release a new model of your favorite holster, there is no upgrade program.

…you decide to change your gun or add a light.  This is just one of those things. You can’t return the holster that fit your old gun in exchange for a holster that fits your new gun.

…you have a Safe Queen and the holster mars it up and makes it look like a working gun.There was a beautiful pink insert included with the holster to help make this decision in the beginning.

…you live outside the US. We don’t accept international returns.

Yes, for active duty and retired Military & Law Enforcement.  Please email (info@tenicor.com) us a copy of your official government ID (or some other authorized verification), and we will send you a coupon code.

We don’t have a wait list.  If the item is out of stock, please sign up to be automatically notified when it is in stock again.

Our design and development process is resource intensive. Thus, we don’t do one off and small runs of custom items.  However, if you have a large order we’d be happy to discuss options.

Yes, we are currently in the process of designing tooling to add new types of guns.  Please sign up for our email list, Instagram page (@tenicorusa), or Facebook page for news and announcements.

The T1 clips can be tricky if you're not used to them.

Here's a quick how-to video for getting them on your belt easily: T1 Clips How-To.

And here's another video with more info if you're still having trouble with the clips: T1 Clips How-To (full)

Yes, all of our holsters for Glock will accommodate the Gen5 models.

Please check out this YouTube video for a break down of the differences between the VELO4 and CERTUM3 holsters.

The SAGAX LUX2 is a dedicated AIWB holster with molded-in body contour. It is designed exclusively for AIWB carry and cannot be worn on the hip.

The CERTUM LUX2 does not have the molded in body contour and has hole patterning to allow for either AIWB carry or hip carry. The CERTUM LUX2 offers significant cant adjustment to adapt for either AIWB or hip carry.

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